PRIVACY POLICY

01Who we are

CADE Technologies is a European performance and servicing workshop at 2/11 Creswell Road, Largs North SA 5016. In this policy, “we” and “us” means CADE Technologies.

This policy explains how we handle personal information, meaning information that identifies you or could reasonably identify you. It is written to follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). It covers this website, the bookings, quotes and enquiries that come through it, and the work we do on your car at our workshop.

We treat your car’s registration number (rego) and VIN as personal information, because they can be linked back to you.

02What we collect

Most of what we hold is what you choose to send us. On this website, that depends on the form you use:

With every form. When you send a booking, quote, enquiry or any other form on this website, it also includes your IP address and the approximate location (city, state and country) that our host, Cloudflare, works out from it. We don’t ask your device for its location, and none of this is published on the website.

Online store. Payments in our online store are processed by Stripe: you enter your card on Stripe’s checkout page, and we receive your order and the name, email, phone, billing and delivery details you give there, not your card number. If you send us your order with the store’s order form instead, it goes through FormSubmit like our other forms.

Booking fee. If you book your car in from the package builder, the booking also records that you accepted our Performance Modification Disclosure & Agreement, which version, when, and your quote reference, and any preferred drop-off days you add. The $500 booking fee is paid on Stripe’s checkout page like a store order; Stripe receives your email address, car, package and quote reference and the acceptance record, not your rego.

If you phone, email or visit us, we also keep what you tell us and the details of your car and the work we do on it.

What we don’t ask for. Our own pages and forms don’t ask for payment card details (store payments are entered on Stripe’s page), driver’s licence numbers, dates of birth or sensitive information such as health details, so please leave these out of the notes and message boxes. You can browse the site, or phone us with a general question, without telling us who you are, but we need your name and a way to contact you to take a booking or send a price.

03How we collect it

• From you, through the forms above, and when you phone, email or visit the workshop.
• Automatically, when you open a page. Our host, Cloudflare, receives your IP address, browser details and the address of the page you open. When you start filling in a form, the page asks Cloudflare for the approximate location it works out from your IP address, and adds it and your IP address to the form when you send it. Our pages load their fonts from Google Fonts, so Google receives your IP address and browser details too. Other sites are only told our site’s address, not which page you were reading.
• From vehicle-data services. If we look up your car by its rego or VIN, we may receive details about the car, such as its exact model and specification.

04Why we use it

• To reply to your booking request, confirm a time and do the work.
• To work out your package price and send a copy of your build to our team.
• To identify your exact car from its rego or VIN, so we get the right parts and information for it and can price the right car.
• To pass your enquiry to the right person and understand where our enquiries come from, using the approximate location from your IP address.
• To keep job and service records for your car.
• To follow up on your booking, price or enquiry.
• To send the product updates you signed up for, or arrange the demo or calibration you asked for. You can ask us to stop at any time.
• To keep the website working and to stop spam and abuse, for example by limiting repeated price requests from one connection.
• To meet our legal obligations.

We use your rego and VIN only to identify your car and keep its records.

05Who we share it with

We share it with these services, which help us run the website and the workshop:

• FormSubmit (formsubmit.co) delivers the forms on this site to our inbox by email, including the booking form with your rego, the copy of your build, price, contact details and rego that the package builder sends to our team, and the IP address and approximate location each form adds. It receives everything in the form, plus your IP address and browser details. We don’t control how long FormSubmit keeps its copy.
• Our email provider stores those emails in our business mailbox.
• Cloudflare hosts this website and runs the package price check. For a price, it receives your name, phone, email, rego and state, and build choices. Our price check uses your details only to check the request and doesn’t save them; the copy that reaches our team goes through FormSubmit, as above. It holds your IP address only in the price check’s working memory, never saved, to limit repeat requests, and its log records only the quote reference, car, package and price, not your name, contact details or rego. It also works out the approximate location the forms add from your IP address; that lookup isn’t logged or saved. If your browser doesn’t run our scripts, a form you send goes through our site first, which checks the email and phone and passes it on to FormSubmit without logging or saving it. It also runs the store checkout, which sends Stripe only the items and quantities in your cart; its log records the Stripe order reference and the items, not your name or contact details. For the package builder’s booking fee, it checks your details and sends Stripe your email address, car, package, quote reference and the agreement acceptance record; its log records the Stripe reference, quote reference and agreement version only.
• Cloudflare Turnstile, when it is switched on, adds a quick “are you human” check before a price is shown. It receives your IP address and signals from your browser and device.
• Stripe processes payments in our online store and the package builder’s booking fee. It receives your card details, the order and the contact, billing and delivery details you enter on its checkout page, and handles them under its own privacy policy.
• Google Fonts supplies the fonts on our pages, as described above.
• MechanicDesk is the system we run workshop jobs in. Details from your booking, such as your name, contact details, rego, VIN and job notes, may be entered there.
• Vehicle lookup and parts-catalogue services. To identify your car, our staff may look it up by rego or VIN in a service such as MechanicDesk’s vehicle lookup or Repco Navigator Pro, which sends the plate or VIN to that service.

Our Instagram, Facebook, YouTube and Google Maps links are plain links. Nothing is sent to those services unless you click one, and then their own privacy policies apply.

We may also disclose information when the law requires or allows it. We don’t sell or rent your personal information.

06Overseas

Cloudflare and Google are United States companies that run their services around the world, and FormSubmit doesn’t say where it keeps data, so information you send or receive through this website may be processed or stored outside Australia, including in the United States. Our email provider, Stripe, MechanicDesk and vehicle lookup services may also store information outside Australia.

07Cookies and browser storage

• Our pages don’t set cookies of their own, and they carry no advertising pixels, social-media trackers or session recording.
• Depending on our security settings, Cloudflare may set its own short-lived security cookie (such as __cf_bm) to tell people from bots. If Turnstile is switched on, it may use its own browser storage when it runs.
• The Performance Packages page has an engine-sound feature that can remember whether you muted it, using one item in your browser’s local storage (cade_rev_muted, set to 1 or 0). It stays on your device and is never sent to us.
• The online store keeps your cart (the items, quantities and prices you add) in your browser’s local storage (cade-cart-v1) so it’s still there on the next page. It stays on your device until you check out or empty it; only the items and quantities are sent when you go to checkout.
• The package builder puts the car and options you choose in the page address so you can share or come back to a build. That address never includes your name, contact details, rego or VIN.

08Security and how long we keep it

We take reasonable steps to protect personal information from misuse, interference and loss, and from unauthorised access, change or disclosure. For example, our booking form and package builder never put your rego in a web address or save it in your browser. Still, no way of sending or storing information online is completely secure.

We keep personal information only as long as we need it for the purposes above and to meet legal obligations. After that, we take reasonable steps to delete it or de-identify it. This can’t reach copies kept by FormSubmit, which we don’t control.

09Access and correction

You can ask for a copy of the personal information we hold about you, or ask us to correct it. Just contact us. We may need to confirm who you are first. It costs nothing to ask, and we’ll respond within a reasonable time. If we can’t give you access or make a change, we’ll tell you why in writing.

10Complaints

If you’re worried about how we’ve handled your information, please contact us first and tell us what happened. We’ll look into it and get back to you.

If you’re not happy with our answer, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au. The OAIC can tell you whether it can help with your complaint.

11Contact us

For privacy questions, requests or complaints, email us with “Privacy request” in the subject, call us, or write to us.

We may update this policy from time to time. The date below shows when it last changed.

Last updated 21 October 2026